Frequently Asked Questions

The Victorian Energy Upgrades (VEU) program is a Victorian Government initiative designed to help households and businesses reduce their energy costs and greenhouse gas emissions. The program offers rebates and discounts on energy-efficient products, including heating and cooling systems like heat pumps and split system air conditioners. Eligible participants can upgrade to more efficient systems at significantly reduced costs, saving money on both installation and ongoing energy bills.

Most Victorian households and businesses are eligible for the VEU program! If you have an existing heating or cooling system that's outdated or inefficient, you can qualify for an upgrade. We handle all eligibility checks and paperwork for you during our free assessment. Our team will verify your existing system and confirm your eligibility on the spot, making the process hassle-free and straightforward.

The VEU program can save you thousands of dollars on your heating and cooling upgrade! Depending on your current system and the upgrade you choose, you could receive rebates ranging from $500 to over $3,000. Beyond the upfront savings, modern energy-efficient systems can reduce your energy bills by up to 50% compared to older models.

Book a free assessment with us, and we'll provide you with an exact quote showing your VEU rebate amount and your out-of-pocket costs. We're committed to transparency and ensuring you get maximum value from the program.

We specialize in installing premium energy-efficient heating and cooling systems, including:

• Reverse Cycle Split Systems: Perfect for year-round comfort with both heating and cooling capabilities
• Ducted Systems: Whole-home climate control with discreet ceiling vents
• Multi-Split Systems: Multiple indoor units connected to one outdoor unit
• Heat Pumps: Highly efficient heating solutions ideal for Victorian winters

All systems are from leading brands and come with manufacturer warranties. We'll recommend the best solution for your home and budget during your free assessment.

We've streamlined our process to make your upgrade simple and stress-free:

1. Eligibility Check: We visit your property to assess your current system and recommend the best upgrade options
2. VEU Paperwork: We handle all rebate applications and government paperwork on your behalf
3. Professional Installation: Our licensed technicians install your new system efficiently and cleanly, typically within one day
4. System Demonstration: We show you how to operate your new system and answer all your questions
5. Ongoing Support: We provide warranty support and maintenance services to keep your system running optimally

No! We handle everything for you. Our service includes the safe removal and disposal of your old heating or cooling system in accordance with environmental regulations. We'll disconnect, remove, and dispose of your old unit professionally, leaving your property clean and ready to enjoy your new energy-efficient system. It's all included in our comprehensive service—no hidden fees or extra charges.

Most split system installations are completed within 4-6 hours, meaning you can enjoy your new system on the same day! Ducted systems or more complex installations may take 1-2 days depending on your property's configuration. We always work efficiently and respect your time and property. During your free assessment, we'll provide you with an accurate timeline specific to your installation so there are no surprises.

Absolutely! All our technicians are fully licensed, insured, and hold the necessary refrigerant handling licenses (ARCtick) required by law. We're accredited under the VEU program and maintain the highest standards of workmanship and safety. Our team undergoes regular training to stay updated on the latest technologies and installation techniques. You can trust that your installation will be performed by experienced professionals who take pride in delivering exceptional results.

A heat pump water heater (HPWH) is a highly energy-efficient appliance that heats water by moving heat from the surrounding air into a storage tank, much like a refrigerator in reverse, instead of generating heat directly with electric elements or gas. It uses a compressor and refrigerant to absorb ambient heat (even from cool air) and transfer it to the water, resulting in 2-4 times greater efficiency than traditional electric heaters, saving significant energy and money.

Getting started is easy! Simply book your free, no-obligation assessment with us. We'll visit your property at a time that suits you, assess your current system, explain your options, and provide a detailed quote showing your VEU rebate and final costs. There's no pressure—just expert advice and transparent pricing.